Privacy Policy
Effective Date: 01 January 2026
Welcome to ConsTru ("ConsTru", "we", "our", or "us").
ConsTru values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you access our website, mobile application, or use any of our products and services.
By accessing or using our platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
Full Name
Mobile Number
Email Address
Delivery Address
Billing Address
Company Name
GST Number (where applicable)
Account Information
Username
Encrypted Password
Login Information
Account Preferences
Order Information
Products Ordered
Order History
Delivery Information
Invoice Details
Returns & Refund Requests
Payment Information
Payments are securely processed through authorized third-party payment gateways.
ConsTru does not store your debit card number, credit card number, CVV, UPI PIN, banking password, or other sensitive financial credentials.
Device & Technical Information
We may automatically collect:
IP Address
Browser Type
Device Model
Operating System
Mobile App Version
Network Information
Device Identifiers
Log Files
Website & App Usage Information
We may collect:
Pages Visited
Products Viewed
Search History
Cart Activity
Wishlist Activity
Session Duration
Click Behaviour
Referral Source
2. How We Use Your Information
Your information may be used to:
Process and fulfill orders
Deliver products and services
Manage your account
Verify your identity
Process payments and refunds
Provide customer support
Improve website and mobile app performance
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Detect security threats
Comply with legal obligations
Send transactional notifications
Send promotional offers (with your consent)
3. Location Permission
If you enable location services on the ConsTru mobile application, we may collect your location information to:
Detect your delivery location
Improve delivery accuracy
Show nearby service availability
Calculate delivery charges
Improve customer experience
Location access is optional. However, certain services may not function correctly if location permission is denied.
4. Camera & Storage Permission
Our mobile application may request permission to access:
Camera
Photos
Files
Storage
These permissions may be used for:
Uploading product images
Uploading payment receipts
Raising support tickets
Product reviews
KYC verification (where required)
We never access your files without your permission.
5. Push Notifications
With your permission, ConsTru may send notifications regarding:
Order Confirmation
Order Dispatch
Delivery Updates
Refund Status
Promotional Offers
Service Announcements
You can disable notifications anytime through your device settings.
6. Cookies & Tracking Technologies
ConsTru uses cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic
Measure marketing performance
Enhance user experience
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
7. Sharing of Information
ConsTru does not sell your personal information.
We may share your information only when necessary with:
Payment Gateway Providers
Delivery Partners
Logistics Companies
Cloud Hosting Providers
SMS & Email Service Providers
Customer Support Providers
Analytics Providers
Government Authorities (where legally required)
All such third parties are expected to maintain appropriate confidentiality and security standards.
8. Data Security
We use commercially reasonable technical, administrative, and physical safeguards to protect your personal information.
Although we strive to protect your data, no method of electronic storage or internet transmission is completely secure. Therefore, ConsTru cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to:
Complete your transactions
Maintain business records
Resolve disputes
Comply with legal obligations
Enforce our Terms & Conditions
Information no longer required will be securely deleted or anonymized.
10. Marketing Communications
With your consent, ConsTru may contact you via:
Email
SMS
WhatsApp
Phone Calls
Mobile App Notifications
You may unsubscribe from promotional communications at any time. Transactional messages related to your orders may still be sent.
11. Your Rights
Subject to applicable laws, you may:
Access your personal information
Correct inaccurate information
Update your account
Request deletion of your data
Withdraw marketing consent
Request a copy of your information
Requests may be submitted using the contact details below.
12. Third-Party Links
Our platform may contain links to third-party websites or applications.
ConsTru does not control or assume responsibility for the privacy practices, security, content, or policies of third-party websites.
Users are advised to review the privacy policies of such websites before sharing any personal information.
13. Children's Privacy
Our services are intended only for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
If we become aware that a child has submitted personal information, we will take reasonable steps to delete such information.
14. Compliance with Applicable Laws
ConsTru processes personal information in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023 and other applicable regulations, as amended from time to time.
15. Changes to this Privacy Policy
We reserve the right to update, modify, or revise this Privacy Policy at any time.
Changes will become effective immediately upon publication on our website or mobile application unless otherwise stated.
Continued use of our services constitutes acceptance of the updated Privacy Policy.
16. Contact Us
ConsTru
Email: hello@constru.co
Phone: +91 9172220365
Website: https://constru.co
Address:
Manewada Ring Road,
Omkar Nagar Square,
Omkar Nagar,
Nagpur, Maharashtra – 440027, India
17. Information We Receive from Third Parties
We may receive information about you from trusted third-party service providers, including but not limited to:
Payment Gateway Providers
Logistics & Delivery Partners
Marketing Partners
Analytics Providers
Identity Verification Providers
Cloud Service Providers
Information received from third parties will be processed in accordance with this Privacy Policy.
18. Delivery Partner Application
If you use the ConsTru Delivery Partner App, we collect additional information necessary for providing delivery services.
This includes:
Location Data
We collect precise GPS location while the application is:
Open
Running in background
Running during an active delivery
Location information is used for:
Order Assignment
Delivery Route Optimization
Live Order Tracking
Distance Calculation
Delivery Partner Earnings Calculation
Customer Delivery Updates
Fraud Prevention
Background location access is required to receive delivery requests even when the application is not actively being used.
Delivery Partners may disable location services at any time; however, doing so may prevent them from receiving delivery requests or completing deliveries.
19. Device Information for Delivery Partners
To ensure application performance and security, we may collect:
Device Model
Android/iOS Version
App Version
Device Identifier
Crash Reports
Network Information
This information is used solely to improve application performance and provide technical support.
20. User Generated Content
Our platform may allow users to submit:
Product Reviews
Product Ratings
Images
Comments
Questions & Answers
Any content voluntarily made public by users may be visible to other users.
ConsTru is not responsible for how third parties use publicly available information shared by users.
21. Business Transfers
If ConsTru undergoes:
Merger
Acquisition
Business Sale
Asset Transfer
Corporate Restructuring
your personal information may be transferred to the new entity, subject to applicable laws.
22. Identity Verification
Before responding to requests related to your personal information, we may request reasonable proof of identity to protect your account and personal information.
Failure to provide sufficient verification may result in delays or denial of the request where permitted by law.
23. Communication Preferences
Users may unsubscribe from promotional:
Emails
SMS
WhatsApp Messages
Marketing Notifications
However, transactional communications related to:
Orders
Deliveries
Payments
Refunds
Account Security
cannot be opted out of while your account remains active.
24. Complaints
If you have any concerns regarding how your personal information is processed, you may contact us using the contact details provided below.
We will make reasonable efforts to investigate and respond within a reasonable timeframe.
If required under applicable law, you may also approach the appropriate regulatory authority.
25. Authorized Representative
Where permitted under applicable law, you may appoint an authorized representative to exercise your privacy rights on your behalf.
ConsTru may request documentation to verify such authorization before processing the request.
26. Marketplace Disclaimer
ConsTru operates as an online marketplace and technology platform connecting customers with manufacturers, suppliers, distributors, logistics providers, and service professionals.
Unless expressly stated otherwise, ConsTru is not the manufacturer of products listed on the platform.
Product descriptions, specifications, pricing, warranties, certifications, installation methods, technical information, and availability are provided by the respective manufacturers, suppliers, or sellers.
While ConsTru makes reasonable efforts to verify information, we do not warrant that all product information is complete, accurate, current, or error-free.
27. Limitation of Liability
To the maximum extent permitted by applicable law:
ConsTru shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of its website, mobile application, delivery partner application, products, or services.
ConsTru is not responsible for losses arising from inaccurate information provided by customers, sellers, delivery partners, manufacturers, or third-party service providers.
Delays caused by weather conditions, natural disasters, traffic, strikes, government actions, technical failures, internet outages, or other events beyond our reasonable control shall not create liability for ConsTru.
Users are responsible for maintaining the confidentiality of their account credentials.
ConsTru is not liable for unauthorized access resulting from the user's negligence or failure to safeguard account credentials.
Except as required by applicable law, all services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of uninterrupted availability, uninterrupted delivery, merchantability, fitness for a particular purpose, or non-infringement.
28. Indemnification
By using the ConsTru website, Customer App, or Delivery Partner App, you agree to indemnify, defend, and hold harmless ConsTru, its directors, employees, officers, affiliates, partners, service providers, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising out of:
Your misuse of the platform;
Violation of this Privacy Policy or other platform policies;
Violation of applicable laws or third-party rights;
Fraudulent, negligent, or unlawful activities conducted through your account.
29. Governing Law & Jurisdiction
This Privacy Policy shall be governed by the laws of India.
Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Nagpur, Maharashtra, India, unless otherwise required by applicable law.
Disclaimer & Limitation of Liability
To the maximum extent permitted under applicable law:
ConsTru acts as an online marketplace for construction materials and related services.
Product specifications, pricing, availability, images, warranties, and manufacturer claims are provided by respective manufacturers, suppliers, distributors, or sellers. While we make reasonable efforts to maintain accuracy, ConsTru does not guarantee that all information is complete, accurate, current, or error-free.
ConsTru shall not be liable for delays caused by natural disasters, strikes, transportation issues, government restrictions, technical failures, or other events beyond our reasonable control.
Users are responsible for providing accurate delivery information. ConsTru shall not be responsible for delays or failed deliveries arising from incorrect or incomplete information provided by users.
ConsTru is not responsible for indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, or data loss arising from the use of our platform, except where such limitation is prohibited by applicable law.
Any disputes relating to products supplied by third-party manufacturers or sellers shall remain subject to the applicable warranty, return, and dispute resolution terms of those parties. ConsTru may facilitate communication but is not the manufacturer unless expressly stated.
Users are responsible for maintaining the confidentiality of their account credentials. ConsTru is not liable for losses resulting from unauthorized access caused by a user's failure to safeguard their login information.
By using the ConsTru website or mobile application, you acknowledge that you do so at your own discretion and risk. Except where required by law, all services are provided on an "as is" and "as available" basis, without warranties of uninterrupted availability or error-free operation.
Governing Law & Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Nagpur, Maharashtra, unless otherwise required by applicable law.
