Returns & Replacement Policy
Effective Date: 01 January 2026
1. Policy Overview
At ConsTru, customer satisfaction is important to us. We strive to deliver quality construction materials that meet the specifications of your order. This Returns & Replacement Policy explains the conditions under which returns, replacements, or refunds may be accepted. By placing an order with ConsTru, you agree to this Policy.
2. Eligibility for Returns & Replacements
Returns, replacements, or refunds may be considered only in the following circumstances and are subject to verification and approval by ConsTru in accordance with this Policy and applicable law:
The product delivered is damaged, defective, or unusable at the time of delivery.
The wrong product, incorrect quantity, or incorrect specification has been delivered.
The product has a manufacturing defect or quality issue verified by ConsTru or the respective manufacturer.
The delivered product does not substantially match the confirmed order details.
The product is received with damaged or tampered packaging that affects its quality or usability.
3. Non-Returnable Products
Returns, replacements, or refunds will generally not be accepted for:
Products that have been used, installed, cut, modified, or partially consumed.
Opened cement bags, chemicals, adhesives, sealants, paints, or other consumable products.
Custom-manufactured, fabricated, made-to-order, or specially procured materials.
Products damaged due to improper storage, handling, transportation, installation, misuse, or negligence after delivery.
Orders placed with incorrect specifications, quantities, measurements, or dimensions provided by the customer.
Products sold on an "As Is", "Final Sale", clearance, promotional, or liquidation basis, unless found to be defective at the time of delivery or otherwise required under applicable law.
4. Reporting an Issue
Customers or their authorised representatives must inspect all products at the time of delivery.
Any visible damage, shortage, incorrect product, packaging issue, or quality concern must be reported immediately upon delivery or within 24 hours of receiving the order. Claims submitted after this period may not be eligible for replacement, refund, or other remedies, except where required under applicable law.
Customers may be required to provide photographs, videos, invoices, delivery receipts, or any other supporting information reasonably requested by ConsTru to process the claim.
ConsTru reserves the right to inspect or verify the reported issue before approving any return, replacement, or refund request. Claims may be declined where the product has been used, installed, altered, modified, repaired, or otherwise handled in a manner that prevents proper inspection or verification, unless otherwise required under applicable law.
5. Verification Process
ConsTru reserves the right to inspect the reported product before approving any replacement or refund request. Verification may be conducted through photographs, videos, site inspection, manufacturer evaluation, or any other reasonable method considered appropriate by ConsTru.
Approval of a return or replacement shall remain at the reasonable discretion of ConsTru based on the findings of the verification process.
6. Refund Policy
Where a replacement is not possible due to stock unavailability or other operational reasons, ConsTru may, at its discretion, provide:
A replacement product;
A refund to the original payment method;
Store credit or wallet credit, where mutually agreed.
Approved refunds are generally processed within 7–10 business days, although actual credit timelines may vary depending on banks, payment gateways, or financial institutions or other third-party service providers beyond ConsTru's control.
7. Transportation Charges
If the return, replacement, or refund is approved due to an error attributable to ConsTru, including delivery of an incorrect, defective, or damaged product, ConsTru will bear the reasonable transportation costs.
In all other circumstances, including customer errors or requests outside this Policy, transportation, loading, unloading, handling, or logistics charges may be payable by the customer.
8. Cancellation After Dispatch
Orders that have already been dispatched or are out for delivery may not be cancelled. Any approved cancellation after dispatch may be subject to transportation, handling, restocking, or other applicable operational charges.
9. Limitation of Liability
To the fullest extent permitted under applicable law, ConsTru shall not be responsible for losses arising from incorrect product selection by the customer, improper installation, misuse, improper storage, delays in reporting defects, normal wear and tear, manufacturer changes, third-party actions, or any indirect, incidental, consequential, special, or commercial losses resulting from the use of products supplied through the ConsTru platform. Nothing in this Policy shall limit or exclude any liability that cannot legally be limited or excluded under applicable law.
10. Changes to this Policy
ConsTru reserves the right to modify, amend, or update this Returns & Replacement Policy at any time without prior notice. The revised Policy shall become effective immediately upon publication on the ConsTru website or mobile application.
11. Acceptance of this Policy
By placing an order with ConsTru, you acknowledge that you have read, understood, and agreed to this Returns & Replacement Policy.
12. Contact Us
For any return, replacement, or refund-related queries, please contact:
ConsTru
Website: https://constru.co
Email:
Primary: hello@constru.co
Alternate: okra.venturesngp@gmail.com
Phone:
Primary: +91 9172220365
Alternate: +91 8080247375
Address: Manewada Ring Road, Omkar Nagar Square, Omkar Nagar, Nagpur, Maharashtra – 440027
